When to issue a credit note
- Goods were returned, in full or in part
- An item arrived damaged or faulty and you are reducing the charge
- A discount was agreed after the invoice was sent
- An order was cancelled before delivery
- The invoice had the wrong amount, tax or line items
What a credit note should include
- The words “Credit note” and a unique credit note number
- The date it was issued
- Your business details and the customer's details
- The number and date of the original invoice
- The reason for the credit
- The items, quantities and amounts being credited
- Any tax being reversed, and the total credit
Credit note vs refund
A credit note records that the amount owed is reduced. A refund is the actual money going back to the customer. You can issue a credit note and then refund the balance, or leave the credit on the account for the next invoice. The note is the paperwork; the refund is the payment.