Contact
Contact BillCanvas
Email is the best way to reach us. We read every message and usually reply within two business days.
Write to [email protected]. Include the details below so we can help faster.
What to include
- A bug: the page URL, what you expected, what happened, and the browser and device you used. A screenshot helps.
- A document question: which document you are making, and what the client or the form is asking for.
- A correction: the page URL, the sentence that is wrong, and a link to the primary source that supports the correction.
- A privacy question: what you would like to know about local storage or analytics.
What we can help with
Using the generators, the templates and the guides; how the browser stores your draft; privacy questions; corrections to a guide; and feedback on a document layout.
What we cannot do
- Give tax, legal or accounting advice for your situation.
- Recover a draft that was deleted when browser data was cleared. Drafts live only in your browser.
- Collect a payment, chase a client or act as a payment processor.
- Confirm whether a particular invoice is compliant in another country.
Before you email
Do not send client bank details, full card numbers or other sensitive data by email. The generators do not need them, and email is not a secure place for them. If you are reporting a layout bug, a screenshot of the form is usually enough.
For how we handle information, see the privacy policy. For how guides are written, see editorial standards.